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Cashy Casino Support: Contact Us
Online Casino Cashy support team is available 24/7 via live chat and email. Most account, deposit and withdrawal questions are resolved within minutes through live chat, while document-based requests such as KYC or payment disputes are typically handled within 24 hours by email. Use the form below to reach the team directly, or check the sections further down the page for quick answers before you contact support.
Ways to Contact Cashy Casino
There are two direct ways to reach the support team, plus the contact form on this page for non-urgent queries:
| Method | Best For | Typical Response Time |
|---|---|---|
| Live Chat | Login issues, deposits, general questions | Under 5 minutes |
| Email ([email protected]) | KYC documents, payment disputes, formal complaints | Up to 24 hours |
| Contact Form | Non-urgent queries, feedback, account inquiries | Up to 24 hours |
Live chat is the fastest route for anything time-sensitive, such as a stuck deposit or a login problem. For anything involving documents or account verification, email is better suited, since you can attach files directly.
Send Us a Message
Fill out the form below with your account email and a short description of your issue. Include your username or registered email so the team can locate your account quickly, and avoid sharing full card numbers, passwords or ID document scans through this form — use the secure upload option in your account’s verification section for documents instead.
Registered Address
Cashy Casino is operated by Gareton B.V., licensed in Curaçao under permit number OGL/2024. The registered business address is shown below:
This address is used for licensing and regulatory correspondence. For account or payment issues, live chat and email remain the fastest options — the registered address is not monitored for day-to-day support requests.
Before You Contact Support
Many common questions can be answered instantly without waiting for a reply. Check the table below first:
| Question | Where to Find the Answer |
|---|---|
| How long does KYC verification take? | 24 to 72 hours after documents are submitted |
| Why was my withdrawal rejected? | Usually an incomplete KYC — check your verification status in your profile |
| What are the deposit and withdrawal limits? | See the Payment Methods page for current limits by currency |
| How do I reset my password? | Use the “Forgotten your password” link on the login page |
| How do I close my account? | See the Login & Registration guide for deactivation, self-exclusion and deletion options |
If your question isn’t covered here, the support team can help directly via live chat or the form above.
Responsible Gambling Support
If you’re concerned about your gambling habits, Cashy’s support team can walk you through the deposit limits, cooling-off periods and self-exclusion tools available in your account settings. UK players can also register with GamStop, the UK’s national self-exclusion scheme, which restricts access across all UK-facing gambling sites at once. Independent support is available around the clock through BeGambleAware and GamCare, both of which offer free, confidential advice regardless of which casino you play at.
Complaints and Disputes
If live chat or email support hasn’t resolved your issue, you can escalate a formal complaint by email, clearly marking the subject line “Complaint.” Include your account email, the date of the issue and any relevant transaction details. Unresolved disputes can also be referred to an independent alternative dispute resolution (ADR) body listed in Cashy’s terms and conditions, which reviews complaints that the casino itself hasn’t been able to settle directly with the player.
